The Lisbon Fire Department is prepared to handled a multitude of fires, with State-certified firefighters and driver/operators. The department is also specially equipped to extinguish wildfires with the use of 2681 and 2689, seen under "apparatus."
Carbon Monoxide/Gas Detection and Investigation
A CO detector/4-gas meter is carried on our engines to detect the source of hazardous gases. This device is for safety and is not a final determinant of the cause or repair.
If you own a have any questions concerning fire safety codes or violations, please contact the station.
Our personnel train regularly in the rapid rescue of patients in vehicle accidents. Our primary engines and utility truck (2687) are all equipped with full sets of TNT hydraulic extrication tools, acquired new in 2013.
Emergency Medical Services
The Lisbon Fire Department is dedicated to providing professional and advanced patient care in treating any medical emergency.
Lisbon is licensed at the EMT-Paramedic level, and paramedic response is provided on every call. As the highest available level of pre-hospital care, this service allows us to administer advanced treatment in the field such as cardiac diagnosis and treatment, pain management medications, and other advanced procedures such as those listed below. Between three fully-equipped ambulances (see "apparatus"), our EMS staff are prepared to handle multiple calls and/or emergencies involving multiple patients.
Starting in November of 2008, the Lisbon Fire Department began providing ALS interhospital transports for Community Memorial Hospital in Menomonee Falls, transporting patients from CMH to other hospitals in the Milwaukee area. This service is utilized for patients requiring advanced treatment and monitoring during transport to other facilities for additional or specialized care. While we transport to many area hospitals, most transports are often to Froedtert Hospital or Children's Hospital.
Differentiating between ALS and BLS Calls:
- All calls shall be classified as BLS (basic life support) unless any of the following procedures or interventions occurs:
- Any advanced intervention which only a Paramedic or I-99 can perform.
- Administering any Paramedic-level medications, including controlled substances for pain and sedation
- Chest decompression
- Endotracheal intubation
- Manual defibrillation/cardioverson
- Cardiac pacing
- Drip medications
- Any combination of three or more medications (i.e. aspirin, nitro, oxygen).
B. When it is determined by the medical staff that the patient, while in transport, is in the need for any of the above treatment criteria and the proper personnel are on hand to deliver the needed interventions but are not doing so due to assessment needs of the patient, it will also be deemed an ALS call.
When Should I Call 911?
• Are you involved in or witnessing a life threatening emergency?
• Medical Problem
• Vehicle Accident
• Burglary In Progress/Home Invasion
• Sexual Assault
• Domestic Violence
• Possible Intoxicated Driver
• Any other In-progress problem that poses a threat to human life, safety, or property.
WCC Emergency number: 911 is the best way to receive the help needed quickly and efficiently.
These are all situations that require either police or medical intervention as quickly as possible.
WCC Non-Emergency number: 262-446-5070.
If the reason you are calling is not an immediate threat to life, limb, or property, calling the non-emergency number is the best way to receive the assistance needed.
When should I call 9-1-1?
You should call 9-1-1 any time you believe an ambulance, fire truck, or law enforcement needs to respond immediately to a situation. If you are not sure you should call 9-1-1 to report something, call 9-1-1 and speak with one of our specially trained Communicators who can help in determining what type of assistance to send.
Will callers dialing 9-1-1 reach a recording?
Waukesha County Communications strives to answer the phone as quickly as possible in every situation.
We are able to answer 911 calls within the first 15 seconds 95% of the time.
At no point will you hear a recording when speaking with our center.
Are all 9-1-1 calls in Waukesha County Answered by WCC?
Any time you use your cell phone in the county, your call will be answered by the highly trained personnel at WCC. Those calls are either processed in their entirety by our staff or transferred to the responsible PSAP whether that be in the county or a surrounding county. If you have a landline telephone and you call 911 you may reach our center if you are part of the 23 municipalities that we dispatch for, otherwise your 911 call will go directly into one of the remaining 6 PSAPS in the county.
How can I help the 9-1-1 call taker?
· Answer all questions asked by the call-taker.
· Listen to all instructions provided to you by the call taker.
· Speak clearly (so we can understand what you are telling us).
· Remain calm (difficult to do at times, we understand. But by remaining calm, you will help the call taker gather valuable information needed by first responders).
Why does the 9-1-1 call taker ask so many questions?
The call taker answers a 9-1-1 call with the question "9-1-1, what's the address of the emergency?" This is the most critical piece of information we can gather. If we do not have a location then how can we send help? Waukesha County Communications uses a set of medical protocols called EMD or Emergency Medical Dispatch. The primary goal of using these protocols is to provide the correct help to the correct address for the correct problem. The protocols are built into our computer aided dispatch (CAD) systems, and prompt dispatchers to ask questions in order to correctly “code” the call so that responders will have a clear picture of the medical emergency. They will stay on the line and give you instructions to help the patient before field responders arrive.
All questions asked by the call taker are important and are asked in such a way to gather the most appropriate information in the shortest amount of time. During emergency situations, help is usually on the way while the call taker continues to gather more information from you.
What should I do if I dial 9-1-1 by mistake?
Do not hang up! Remain on the line (even if you are unsure at first if the call went through) and tell the call taker that the call was a mistake. If you hang up prior to your misdialed 9-1-1 call being answered, the call taker must then send law enforcement and attempt to call you back.
Waukesha County Communications policy is to return every 911 call if contact is not established. The dispatcher will then ask for your current location, name, and date of birth. The appropriate law enforcement agency will be notified of the call and it will be their discretion to respond for verification. Your cooperation in this process is appreciated.
A common misconception is that you will get "in trouble" for accidentally dialing 9-1-1.
This is simply not true! Accidents happen. We understand!
Is it okay to give my child a deactivated cell phone?
Deactivated cell phones will still call 911.
In fact, it is the ONLY number they can dial.
Removing the battery from these phones is the only way to ensure that the phone will not dial 911.
Can 911 dispatchers see where I’m calling from if I’m on a cell phone?
When our center first gets a call we do something called “rebidding” which is basically attempting to gather coordinates from your cell phone. Most cell phones provide enough information for our phones system and CAD to geo plot your general location using those coordinates. Accuracy depends on several factors, including the cell provider and the cell tower your call bounces off of. These geo plots are not always 100% accurate so it is important that you attempt to provide your address or cross streets when calling.
Can I dial 9-1-1 from a cellular telephone?
Yes. In most cases your phone sends information to the 911 center with coordinates that we plot on a map to get a general idea of where you are calling from. It is not 100% accurate so it is very important that you stay on the line and give your location to the call taker.
You know those old phones you gave to your children to play with? THOSE CAN STILL CALL 911! Any cellular phone, as long as it has some battery life left, is able to call 911. If you give your children your old phone to play with, take the battery out or make sure there is no charge on that battery.
Can I dial 911 from a payphone? Yes. Calls to 9-1-1 from payphones are provided at no charge.
Can the 9-1-1 Center communicate with the speech and/or hearing impaired? What if the 9-1-1 caller doesn't speak English?
All workstations in the Communications Center are equipped with Telecommunication Device for the Deaf (TDD) that allows typed (text) communication with people who are hearing and/or speech impaired.
If a caller does not speak English, our center has access to Language Line Services that provide 24hr/day over-the-phone interpretation of over 175 different languages. The process of getting an interpreter on the phone with the caller is generally less than one minute.
Is it possible to send a text message to 9-1-1? No. At this time, you are not able to send a text message to 9-1-1.
I have additional question(s) that have not been covered in your FAQ.
Please send us an email WCC@waukeshacounty.gov we will get your question and have an answer for you shortly!
Beginning in November 2008, the Lisbon Fire Department began performing interfacility transports from Community Memorial Hospital in Menomonee Falls to other nearby hospitals in the Milwaukee region, including Froedtert and Children's Hospitals.